Returns & Refund Policy
At Painted Paths, each original painting is created and sold as a unique, one-of-a-kind work of art. I want you to feel confident about your purchase and happy with the artwork you bring into your home.
Original Artwork Returns
Original artwork purchased directly through Painted Paths may be returned within 14 days of delivery.
To be eligible for a return, the artwork must be:
- In its original condition
- Free from damage, alterations, or signs of use
- Securely packaged for return shipment
Before returning any artwork, please contact Painted Paths to request return authorization and return instructions.
Customers are responsible for the cost of return shipping for returns made due to a change of mind or personal preference. I strongly recommend using a trackable and insured shipping service, as the customer is responsible for the artwork until it is safely received.
Original shipping charges are non-refundable.
Once the returned artwork has been received and inspected, an eligible refund will be issued to the original payment method.
Damaged Artwork
If your artwork arrives damaged, please contact Painted Paths within 5 days of delivery.
Please include:
- Photos of the damaged artwork
- Photos of the shipping box and packaging
- A brief description of the damage
Do not discard the original packaging until the issue has been resolved.
If the artwork was damaged during shipping, Painted Paths will work with you to arrange an appropriate resolution, which may include a refund, replacement where possible, or another mutually agreed-upon solution. Painted Paths will cover reasonable return shipping costs for verified shipping damage.
Exchanges
Because original paintings are one-of-a-kind, direct exchanges are generally not available.
If you would prefer another available painting, you may return an eligible artwork under the return policy and purchase another piece separately.
Custom, Commissioned & Final-Sale Artwork
Commissioned artwork, personalized artwork, custom orders, and items specifically marked Final Sale are non-refundable and cannot be returned unless they arrive damaged.
Prints & Third-Party Purchases
This policy applies to original artwork purchased directly from Painted Paths.
Prints or other products purchased through third-party marketplaces or fulfillment providers, including Etsy or print-on-demand services, are subject to the return and refund policies associated with those purchases.
Refund Processing
Approved refunds will be returned to the original payment method.
Please allow additional processing time for your bank or payment provider to post the refund after it has been issued.
Questions or Return Requests
To request a return, report shipping damage, or ask a question about your purchase, please contact Painted Paths before sending any artwork back.
Painted Paths reserves the right to decline returns that do not meet the conditions described above.